CUSTOMER SERVICE

Earn their trust, earn their cash

In order to survive in the changing marketplace, industry experts say that health insurers need to brush up on basic customer service practices to build trust with individual consumers. It’s also a big financial opportunity. » More

BUSINESS STRATEGY

Health spending growth slows again

A slowing of the growth in use of healthcare goods and services contributed to a second year of slow health spending growth in 2010, according to federal analysts. A number of factors combined to make 2009 and 2010 the two slowest growth rates in the 51-year history of National Health Expenditure Accounts estimates. » More

PHARMACY

CVS buys Health Net’s Medicare PDP

One of the largest pharmacy benefits managers in the U.S. is about to get bigger. Health Net Inc. says it will sell its Medicare prescription drug plan (PDP) business to CVS Caremark Corp. (CVS) for about $160 million in cash. » More

TECHNOLOGY

Health Choice increases preventative participation

Health Choice Arizona has instituted a new scheduling system to help it connect patients with appropriate community health resources on a timely basis. As a managed care organization in the state’s Medicaid program, it wanted to find a way to help those members with the lowest incidence of preventive service completion quickly schedule their appointments. » More

Policy

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