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Motor Age  News Alert
SearchAutoParts.com

January 11, 2013

If I have a great Service Manager I know that every once in a while I am going to have to rein him or her in, just like any great race horse. Too often I see Service Mangers that are more like mules who are stubborn, reluctant to move and would seem to need the whip or spur just to get them into a trot. Is your current Service Manager a racehorse chomping at the bitt or a mule? More...

>> MORE ON: Staff empowerment equals shop performance

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