Health plans jump on retail trend in individual market

Consumers increasingly want more from their health insurers, and insurers are scrambling to meet those expectations. Growing exchange markets—public and private—are driving a new focus on the individual segment and the need for better customer-service capabilities. » More

Readmissions linked to access

Community factors may be more strongly linked to hospital readmission rates than diagnosis, according to a study published in Health Services Research. » More

Editor's Choice

• Reduction seen in MCO drug trend

• Blum resignation not surprising

• Drug costs under control while zero copay models thrive

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