CUSTOMER SERVICE

Insurers go global

Blue Cross Blue Shield of Massachusetts (BCBSMA) is the latest insurer, and the first in the state, to offer international coverage. » More

BUSINESS STRATEGY

Partial integration has its benefits

Healthcare systems looking to innovate might do well to avoid completely open or closed models, and most are. » More

Customize Automated Messaging via phone, text and email

PhoneTree HealthWave messaging solutions provide an efficient and cost-effective method to communicate with your patients. Both hosted and hardware solutions available. No hidden fees. Satisfaction Guaranteed. www.phonetree.com

PROVIDERS

Cost rules benefit design

Cost concerns continue to dominate benefit design. A report from The Zitter Group cites three main findings directly pertinent to benefit design. » More

PHARMACY

E-prescribing could save $140 billion

Surescripts has released study findings that link e-prescribing to a significant increase in first-fill medication adherence and healthcare savings, suggesting between $140 billion and $240 billion in healthcare savings and improved health outcomes could be realized in 10 years. » More

QUALITY

Mistakes, fragmentation drive healthcare costs

The National Quality Forum (NQF) Board of Directors has approved for endorsement four measures on healthcare resource use and costs focusing on diabetes and cardiovascular care costs as well as total primary-care costs. » More

Policy

•	Washington Column
•	Health Reform
•	Legislation

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