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| FEATURED CENTERS |
Forms and client handouts
Use these free tools and forms to help educate pet owners, train team members and operate more efficiently.
Read more... |
Social media marketing toolkit
The Veterinary Economics team wrote Facebook posts and tweets for your team to use to raise awareness of key health care issues with your clients and to help you encourage clients to visit and get the care their pets need. Get started today!
Read more... |
dvm360 toolkit
A special monthly package designed to help boost client compliance and make it easy for your team to educate pet owners about regular wellness care topics.
Read more... |
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Come together to work with veterinary shelters
Life is very short, and there's no time for fussing and fighting, my friend. Whether you work in private practice or at a shelter, it's time to come together right now for pets. All you need is love. More. |
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Front Desk Disasters Episode 1: Show Me the Money
Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients. Check out Rhonda the receptionist's first front desk disaster. Then tell us where Rhonda went wrong and what you'd do instead. More. |
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Ask Shawn: Caught between a procrastinating veterinarian and his bookkeeper wife
Q: I'm fighting to manage the work I have to do with the time I have to complete it. Our practice owner puts things off until he needs it now, and it's often when I am in the middle of working on inventory. Balance that with a practice manager who's the owner's wife. She takes care of accounts payable, and more times than not we are behind in paying bills. Then the phone calls start from vendors, and sometimes it becomes a challenge to receive product, which in turn falls back to me for not having items in stock. How do I get everyone on the same page so I can get my job done? Stuck in the middle. More. |
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Help! The boss won't fire my stick-in-the-mud teammate
Here Bash Halow, LVT, CVPM, addresses a reader's question about how to handle a longstanding team member who has assumed the role of virtual gatekeeper for new ideas at the practice. Frustrating though it may be, he says you should acknowledge and understand all points of view before deciding on a course of action. More. |
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First 'nip, then nap
Watch out when Fluffy has the munchies. More. |
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