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MEDICINE
 
 
 
TOP SEARCHES: Spay clinic // Client handouts // Motivate employees
• Essential employee
• World Rabies Day
• Lucky Penny
• Phone shoppers
• Cartoon
Key Topic Updates

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How to become an essential employee
Must-have employees enjoy better job security, more satisfying careers, and higher pay. But how do people reach this superstar status? Four team members reveal how they managed to stand out from the crowd so you can follow their leads and do it too. More.
Why you need to join the fight against rabies
On Sept. 28, people around the world will unite to recognize World Rabies Day with the goal of eventually wiping rabies from the face of the earth. People and pets in the U.S. enjoy relative safety from this fatal disease, but you and your clients might be surprised to learn that it does still pose a threat. More.
The luckiest Penny
After more than 20 years in the veterinary profession, practice manager Jennifer Ortman has seen a lot of stray animals come and go. Each provided a glimpse into reality, such as the fact that more pets are being abandoned today. Even though all these dogs and cats were special, Ortman has never seen a dog survive more unbelievable circumstances than Penny. Here’s her story. More.
The psychology of phone shoppers
An interesting tidbit about the brain: It gloms on to what it learns first. What does this have to do with getting clients off the phone and into your practice? Find out here. More.		 overseas
Cartoon of the week: Deep thoughts
Find out when a cat does its best thinking.
More.		 overseas
KEY TEAM UPDATES
Industry News
Technicians sit for first pain certification exam
Traces of a veterinary dewormer are showing up in seized cocaine
Lyme-disease carrying ticks take a beating
Team Building
How to get naysayers on board with new ideas
4 ways you and your co-workers can get healthy on the clock
How to ensure new hires fit with your team
Pet Facts
He said, she said: Which dog is best?
Scientists break down differences in dogs’ fur
When it comes to smarts, dogs beat cats
Hot Topics
Firstline wants to know: What disrupts your schedule?
Doctor blog: What do you and Brett Favre have in common?
Video: Editor’s favorite tip from Firstline Live in Kansas City
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