Dental Products Report | Morning Huddle

6 tips on how to work with an upset patient or employee

At anytime during the work day, you could be dealing with an upset person on the phone — a patient, co-worker, employee. Ginny Hegarty, president of Dental Practice Development Inc., gives you tips on how to handle these difficult situations.

As Hegarty says, it's easy to be at your best when everything is going well. But, how do you handle the unexpected?

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6 tips on how to work with an upset patient or employee

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